FAQ - Woodsbury

FREE SHIPPING AUSTRALIA WIDE

FAQ

Sizing Details

Before purchasing, please look at the size chart on the product page and select the correct box size for your ring. The maximum ring sizes are provided below:

 Box Type

Max. Band Width

Max. Stone Size

Soft Touch Engagement Ring Box

4mm*
14mm

Engagement Ring Box

4mm*

11mm

Wedding Ring Box

8mm

8mm 

 *We can accommodate a band width of 5mm, however, it is a tight fit and will need to be carefully inserted.

Urgent Orders

Our typical processing time is 3 business days. If you do need your order sent urgently we can expedite. When purchasing please add a comment under 'order notes' in the cart section with details about your rush order. 

Shipping

International

We offer DHL express and standard shipping rates for all international orders, both options include tracking.

DHL express orders will arrive between 3 - 4 business days, while standard shipping orders will take between 5 - 14 business days. Arrival time also depends on our processing time, this is typically 3 business days. If you need the box by a specific date please add details to the notes section during checkout and we will do our best to prioritise your order.


Prices for DHL express start from $24 AUD, and standard rates from $14 AUD. Prices will change depending on your location.

Australia

We offer free standard shipping and express shipping rates for all Australian customers, both options include item tracking.

Free standard shipping orders will typically arrive between 4 - 5 business days, while express orders will arrive next business day in major metro areas. Arrival time also depends on our processing time, this is typically 3 business days.

Express shipping within Australia will cost $11 AUD and will include tracking and signature on delivery. If you need your order urgently please add a note in the cart section so we can prioritise your order. 

Custom Image/Logo Engraving

Currently, we only offer logo or image engraving for orders equal to or greater than 10. If you are interested in purchasing quantities of this amount please email us at admin@woodsbury.com. 

Care Instructions

Each ring box has been coated with burnishing oil and beeswax to extend the life of the timber. To keep the box in good condition avoid leaving it in direct sunlight or humid / wet conditions.

Each item is sent in a custom packaging box encompassed by a padded envelope to ensure it arrives safely.

We try to keep the packaging for the engagement boxes as discreet as possible by labelling the description as 'empty accessory box'.

Customs Duty / VAT / Domestic Tax

Please be aware that for some international orders customs duty or tax may be charged on any item purchased and imported into your country (example - UK orders). Please ensure you are familiar with the tax and customs duties that may apply within your country. Buyers will be held responsible for any tax or import/customs fees payable. Woodsbury is only capable of tracking changes to shipping costs and not the different tax rates for each country. If you have any enquires relating to customs duties or taxes please email us at admin@woodsbury.com.